Digital Wellbeing Course For Colleges

Grievance Redressal Officer - diploma

Purpose of grievance redressal officer Diploma:

Social Media Grievance Redressal Officers aims to create a cadre of professionals who can manage user complaints ethically and efficiently, ensuring compliance with the Digital Media Ethics Code and fostering a safer and more trustworthy digital environment.

Course CuRRICULUM :

Month 1: Foundations of Social Media and Grievance Management

Introduction to Social Media Dynamics
Basics of Grievance Redressal
Communication Skills and Techniques
Customer Relationship Management

Month 2: Advanced Grievance Redressal and Legal Frameworks

Advanced Conflict Resolution Techniques
Legal and Ethical Considerations
Digital Security and Fraud Prevention
Social Media Policies and Guidelines

Month 3: Practical Applications and Professional Development

Case Studies and Scenario Analysis
Project Work
Industry Insights and Guest Lectures
Career Development and Final Assessment

Course Details :

Course Duration : 03 Months
Mode of Session : Hybrid Mode
Online Lectures: Conducted weekly with industry experts.
Reading Materials: Provided at the start of each module.
Assignments and Quizzes: Regular assessments to reinforce learning.
Discussion Forums: Ongoing interaction and discussion among peers.

Course delivery :

Industry Experts: Professionals with extensive experience in grievance redressal protection and digital media ethics.
Legal Advisors: Experts in Indian and international data protection laws.
Social Media Grievance Specialists: Practitioners with hands-on experience in Social media grievance and its governance.

Competencies developed :

Proficient Grievance Handlers: Participants will become proficient in handling and resolving user grievances effectively.
Ethical Practitioners: Graduates will uphold high ethical standards in managing digital content and user interactions.
Regulatory Complaints: Trained professionals will ensure social media platforms comply with legal and regulatory requirements.
User Trust Builders: Participants will be equipped to build and maintain user trust and satisfaction through effective grievance redressal.

Enrollment criteria :

Eligibility : Graduates in any discipline, preferably with a background in IT, law, or management
Application Process : Submission of academic credentials and a statement of purpose.

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